National Express Baggage Rules And Onboard Info

  • By: pdstamp
  • Date: April 14, 2023

If you’re planning to travel with National Express coaches, you may be wondering how strict they are with luggage.

After all, you don’t want to end up with unexpected fees or be forced to leave some of your belongings behind.

It’s important to know the rules and guidelines regarding luggage allowance, so you can prepare accordingly and avoid any issues.

According to National Express, each passenger is allowed one piece of luggage weighing up to 20kg and one small piece of hand luggage.

This means that you’ll need to make sure your luggage meets these requirements before boarding the coach.

However, it’s worth noting that National Express may be more lenient with their luggage policy compared to airlines, which often have stricter weight and size restrictions.

National express coach

Can you track national express coaches

Yes, you can track National Express coaches in real-time using the Coach Tracker feature on their website.

This allows you to see the location of your coach and its expected arrival time at your destination. The Coach Tracker is updated via satellite, so you can easily see when a coach is due to arrive at any station or stop with color-coded journeys.

You can also check for disruptions or delays to your service due to roadworks or accidents.


When travelling on National Express coaches, it’s important to pack your bags carefully and in accordance with the company’s luggage policy. Here are some things you should keep in mind:

Do National Express Weighing Luggage

Each passenger is allowed to bring one piece of luggage weighing no more than 20kg. If your luggage exceeds this weight limit, you may be asked to pay an additional fee or to leave some items behind.

To avoid any last-minute surprises, it’s a good idea to weigh your luggage before you leave home.

Does National Express Charge For Luggage

If you need to bring additional luggage or your bag exceeds the weight limit, you can pay for extra luggage in advance. This can be done online during the booking process or by calling National Express customer service. If you wait until you arrive at the station to pay for extra luggage, you may be charged a higher fee.

How Many Bags Does National Express Allow

Each passenger is allowed to bring one piece of luggage on board the coach. This can be either a medium-sized suitcase or a backpack measuring no more than 70cm x 45cm x 30cm. If you need to bring additional bags, you will need to pay for extra luggage.

Do you need Luggage Label on National Express

It’s important to label your luggage with your full name and address before boarding the coach.

This will help ensure that your bags are returned to you if they get lost or misplaced. National Express provides luggage tags at the station, but it’s a good idea to bring your own just in case.

By following National Express’s luggage policy, you can ensure a smooth and stress-free journey. Remember to pack carefully, weigh your luggage, and label your bags to avoid any mishaps along the way.


When traveling with National Express, seating is assigned on a first-come, first-served basis. However, you can guarantee your seat selection by paying an additional fee.

Seat Guarantee

If you want to ensure that you get a specific seat, you can pay extra for a guaranteed seat selection. This option is available when booking your ticket online or over the phone. The cost varies depending on the route and the type of coach you are traveling on.

If you choose not to pay for a guaranteed seat, you will be assigned a seat when you board the coach. National Express recommends arriving at least 20 minutes before your scheduled departure time to ensure that you have enough time to find your seat and stow your luggage.

If you have a preference for where you sit on the coach, it’s best to arrive early and speak to the driver. They may be able to accommodate your request if there are seats available in your preferred location.

Overall, National Express does not have a strict seating policy, but if you want to guarantee your seat selection, it’s best to pay the extra fee for a guaranteed seat.

Check out this on board review from YouTube of a National Express Journey

Onboard Amenities

Alcohol Policy

You are allowed to bring alcohol on board National Express coaches, but you are not allowed to drink it during the journey. This is to ensure the safety and comfort of all passengers. If you are found drinking on board, you may be asked to leave the coach.

Comfort Level

National Express coaches are designed with your comfort in mind.

The seats are spacious and comfortable, and there is plenty of legroom. You can recline your seat to find the perfect position for your journey. Additionally, the coaches are air-conditioned, so you can stay cool during the summer months.


All National Express coaches are equipped with onboard toilets. They are located at the back of the coach and are available for your use throughout the journey. The toilets are regularly cleaned and maintained to ensure their cleanliness and hygiene, although from personal experience I’d wait until the stops at the services!


National Express coaches offer free WiFi to all passengers. This allows you to stay connected during your journey, whether you want to check your emails or browse the internet.

However, please note that the WiFi signal may not be available in all areas, especially in remote locations.

National express coach

National Express FAQ

Do I need to print my national express ticket?

If you have an e-ticket, you don’t need to print it.

If you’re collecting a ticket from a National Express coach station, you’ll need to print it or show it on your mobile device. If you’ve purchased a ticket to be posted to you, you don’t need to print it.

Can I use my free bus pass on national express?

No, you cannot use your free bus pass on National Express coaches.

Free bus passes are issued by local councils and are only valid on local bus services within the issuing council area. National Express coaches are long-distance services and are not included in the scheme.

Do National Express Coaches Stop For Breaks?

Yes, National Express coaches make stops for breaks during long journeys. The frequency and duration of the breaks may vary depending on the length of the journey and the route taken.

Is Megabus National Express

No, Megabus and National Express are two separate coach companies in the UK.

While they both offer long-distance coach travel, they are operated by different companies and have different routes, schedules, and pricing.

Megabus is owned by Stagecoach Group, while National Express is a separate company that operates its own coaches and services.

Do National Express Coaches Have Plugs?

Most National Express coaches have USB ports for charging devices at your seat, but some may have regular plug outlets instead. However, third-party operated services may not have charging points, and in rare cases, coaches may not have any charging capabilities.

Check your journey details for charging availability and type.


When traveling with National Express, it’s important to be aware of their luggage policy. While they do have guidelines in place, it seems that they are not overly strict when it comes to enforcing them.

Based on my own experiences and the experiences of others, it appears that as long as your luggage is within the weight and size limits and can be stowed safely in the luggage hold, you should not have any issues.

However, it’s always a good idea to double-check the luggage policy before you travel and make sure that your bags are securely tagged and locked.

If you do have any concerns about your luggage, it’s best to contact National Express directly for clarification. They have a customer service team that is available to assist you with any questions or issues you may have.

You can contact National Express directly here.

Overall, while National Express does have a luggage policy in place, they do not seem to be overly strict in enforcing it. As long as you follow the guidelines and use common sense when packing your bags, you should have a smooth and hassle-free journey.

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